Last Updated: July 19, 2026
Thank you for choosing Tivastream.com.
Please read this Refund Policy carefully before making a purchase.
Digital Products and Services
Our website primarily offers digital products and/or digital subscription services.
Due to the nature of digital products, all sales are generally considered final once the product has been delivered or access has been provided.
Eligibility for Refunds
A refund may be considered only under the following circumstances:
- You were charged more than once for the same order.
- You did not receive the purchased product or service due to a verified technical issue on our side.
- The product or service cannot be delivered as described.
- A billing error occurred that can be verified.
Each refund request is reviewed individually.
Non-Refundable Situations
Refunds will generally not be provided for:
- Change of mind after purchase.
- Accidental purchases made by the customer.
- Failure to read the product description before purchasing.
- Incompatibility with your personal device, internet connection, or local restrictions when these requirements were clearly stated.
- Dissatisfaction based on personal preference.
- Requests made after the product has been successfully delivered or activated.
- Misuse of the service or violation of our Terms of Service.
Refund Request Process
If you believe you qualify for a refund, please contact our support team within 7 days of your purchase.
Please include:
- Your order number
- The email address used for the purchase
- A detailed explanation of the issue
- Any supporting screenshots or relevant information
Providing complete information helps us process your request more quickly.
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Actual processing times may vary based on your bank or payment method.
Free Trial or Test Access
If a free trial, demo, or test access is offered before purchase, completing a purchase confirms that you have evaluated the service and accepted its features and performance.
For this reason, refund requests based on personal preference, channel availability, content selection, device compatibility, internet quality, or streaming performance after activation will generally not be accepted.
Customers are encouraged to use the available trial or test access to ensure the service meets their expectations before making a purchase.
Chargebacks
If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or permanently terminate access to our services while the dispute is being reviewed.
We encourage customers to contact us first so we can resolve any issues promptly.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:
Email: contact@tivastream.com
Website: tivastream.com
